You/Your: The person or Business Customer that rents the Vehicle from us and is named on the Rental Agreement.
The Contract is only formed when we allow you to take possession of the key to the Vehicle. We will not do so unless and until you come to collect a Vehicle from us and all other terms and conditions are met.
By taking possession of the key to the Vehicle, you: (a) accept the terms of the Rental Agreement; (b) accept these Conditions; (c) Have checked the vehicle's condition; and (d) have taken photographic evidence.
By entering into the Contract, you agree to: (a) rent the Vehicle, including any replacement vehicles and Optional Extras for the Rental Period; (b) pay the Rental Fees (as well as any fees for the extension of the Rental Period (where applicable) under clause 7 or any fees attributable to the purchase of Optional Extras); and (c) pay relevant administration charges, fees, theft and damage charges, toll charges, parking, traffic or other fines or charges, reasonable court costs and/or any other charges.
This quote will include:
A damage Waiver Reduction can be purchased that reduces your excess to £200/£500.
Driver Restrictions:
Driving Licence & Requirements
All drivers must provide a physical copy of their driver’s licence and two proofs of address from the list below. At least one of them must be from the primary proof of address list. UK drivers must also provide a DVLA share code, please see below for instructions. Non-UK drivers must also provide their passport. Licenses issued overseas must be clearly identifiable as a driving licence, otherwise, an International Driving Licence will be required.
Primary Proof of Address:
Secondary Proof of Address:
An annual council tax bill will be accepted. All other documents must be dated within 90 days of the hire date. The address and name on your licence must match both documents.
All UK drivers must supply a DVLA share code. Drivers can visit the link below and create their share code in advance or provide their National Insurance Number and the rental agent will do it in their stead.
https://www.gov.uk/view-driving-licence
Non-UK/EU Driving Licence:
All holders of non-UK/EU driving licenses must contact the rental branch prior to their rental.
A full and valid driving licence must have been held for a minimum of 2 years.
All non-UK licence holders must also provide their Passport.
Licence and Fees (LAF)
A deposit must be settled in advance in order to secure and confirm a booking. The rental branch will be in touch via email and will provide you with a payment link to do so.
The deposit will be used to cover any additional charges incurred but is not considered “credit” on your rental agreement. If you need to extend your rental the payment will need to be settled prior to the current rental period ending.
If there are no additional charges that need to be paid for when you return the Vehicle to us at the end of the Hire Period, then the deposit will be refunded in full. Please note that these refunds will be processed 2 weeks after the vehicle is returned. After your deposit leaves our accounts, we cannot guarantee when it will be returned to your account as this depends on your bank or card provider.
If you have not already paid for your rental charge at the time of booking, then the price of the rental will also be settled upon checkout. This is the rental price plus a deposit of £200/£500 as standard.
Please note that this policy is applicable for rentals made in the United Kingdom only at this time.
Credit Cards & Payments
Cards accepted are: MasterCard, Visa, and Debit cards. We can accept cash for the rental cost but NOT for the deposit.
Cheques, prepaid cards, Amex, Diners Club, Discover Card & Cash Deposit are not accepted.
Late return fee
All rentals have a 30-minute grace period for returns, after which hourly rate charges will apply. If you have not contacted the branch and made us aware of your late return, a premium tariff as well as an additional £10/day late fee will apply. To avoid late return fees and premium rates please ensure you contact the office prior to the end of your rental period and within working hours to complete the extension payment.
WE-Rental Excess Reduction Guide
Standard Excess is up to £850 for most UK and EU licence holders and £1150 for drivers under the age of 24 and/or non-UK/EU licence holders.
Excess Reduction (CDR) is available as an extra. This package reduces your liability to £200 per damage for most UK and EU licence holders and to £500 per damage for drivers under the age of 24 and/or non-UK/EU licence holders.
Delivery & Collection
Delivery/Collection Service is a pre-authored service charged at £45 standard or +£2.25 per mile. This is available only during office hours Monday to Friday and must be approved by the rental branch in advance.
One-Way Rentals
We do not allow one-way rentals.
Cross Border Rentals & Territorial Restrictions
This is on a case-by-case basis and must be arranged & approved in advance. All necessary documentation and payments must be processed in advance also.
London Congestion Charge
Settling the London congestion charge is Customer's responsibility. More information can be found on the website below. If the charge is not settled on time and gets re-directed to WE-Rental the Customer will be charged a £40 administration fee in addition to the congestion Charge.
Fines Toll Fees, PCN & Road Traffic Violations Charges & Pending Prosecutions
All fines, charges, fees & violations that are due or unpaid will be reassigned to the driver & an admin fee of £40 for each, deducted from the deposit or debited as per the contract.
Child Seats and Vehicle Accessories
Accessories are bookable without obligation and subject to availability. All equipment must be returned to the WE- Rental office. In the case where the borrowed equipment is stolen/lost/damaged, Customer’s will be charged to replace the damaged item(s).
Additional Driver
An Additional Driver Surcharge of £10 per day applies, with a maximum charge of £180 per rental (28-30 consecutive days). All additional drivers must meet the age and license requirements and provide all necessary documentation. You may have up to 4 additional drivers & the fee above applies to each driver.
Refueling Charge
We operate a full-to-full return policy. It is the customer's responsibility to return the vehicle with the same fuel level or cover any missing fuel. Additionally, a refuelling fee of £3.95 is added at the end of the rental if the vehicle is not returned with the same fuel level. No credits or refunds are offered in the event the car is returned with more fuel than was noted at checkout.
Damage, Loss or Theft:
In the event of any loss, damage or theft of the Vehicle, you must provide us with all assistance and information we require.
Do not make any admission of liability nor give money to any injured person.
Obtain the name and address of any other drivers as well as the registration mark of all vehicles involved. Take pictures of both vehicles. Obtain the Insurance Certificate of any other driver (you are compelled to provide such info by the Road Traffic Act 1988).
Obtain names, addresses & telephone numbers of any witnesses.
Record the location of your vehicle and any other vehicle involved at the time of the accident, preferably by video & photos & sketch.
Please Inform Alan Boswell Group as soon as possible and within 24 hours of any accident or claim.
Tel: 01603 649744 or Email: selfdrivehire@alanboswell.com
Outstanding Charges & Debt Recovery
Customer Responsibility for Rental Charges
By entering into a rental agreement with WE-Rental, you accept full responsibility for all charges associated with the rental vehicle for the duration of your contract. These charges include, but are not limited to:
Damage Recovery Costs
To avoid additional liabilities, it is essential to report any damage to the rental vehicle as soon as it is safe to do so, regardless of fault.
If damage is not reported in accordance with our Terms & Conditions, you may be held 100% liable for the following:
If outstanding charges remain unpaid, WE-Rental reserves the right to take legal action under contract law. Non-payment may also result in the involvement of debt collection agencies, which could lead to additional recovery costs and may affect your credit rating.
Furthermore, failure to settle outstanding amounts may impact your ability to rent from WE-Rental and other car rental companies in the UK and Europe that utilise similar verification systems.
Late Payment & Legal Costs
Under the Late Payment of Commercial Debts (Interest) Act 1998, WE-Rental may apply statutory interest on overdue payments, calculated as 8% + the Bank of England base rate.
In cases of persistent non-payment, legal expenses incurred in debt recovery may also be charged to the customer and recovered through court proceedings, particularly for higher-value claims.
Smoking in the Vehicle
Smoking is strictly prohibited in all WE-Rental vehicles.
A minimum charge of £40 will be applied for additional cleaning if this rule is violated.
Accidents:
If you have an accident with or in the Vehicle, you must:
Do not admit or accept liability to any third party.
Obtain and notify us of all the names and addresses of all parties involved in the accident, including wherever possible any witnesses.
Secure the Vehicle and inform the police straight away if anyone is injured, the road is blocked because of the accident or if any third-party property has been damaged.
In the event of confiscation or impounding of the Vehicle by third parties, you must inform us immediately.
Damage Admin Fee
Minor damage to the vehicle such as scratches or dents will be deducted by the rental branch at the time of check-in or shortly thereafter if visibility is poor for any reason. All damage will be documented by photographic evidence & subject to an admin fee of £40 on top of the deductible amount. Small scuffs are charged & deducted & WE-Rental are not under any obligation to carry out these repairs.
Tip*
I would always recommend taking pictures or video of the rental car before you leave the grounds. This way you can check if the damage was pre-existing or new.
General
We reserve the right to revise these Terms and Conditions and any rates at any time. By continuing to use the Service, you will be deemed to have accepted the changes.
These terms and conditions apply to WE-Rental in the UK ONLY.