Terms and Conditions

You/your: means the person or Business Customer that rents the Vehicle from us and is named on the Rental Agreement.

The Contract is only formed when we allow you to take possession of the key to the Vehicle. We will not do so unless and until you come to collect a Vehicle from us and you provide the Required Documents, a valid deposit or credit card approval has been made on your payment card, you have agreed the Vehicle Condition Report and we are satisfied that you meet our rental criteria and these Conditions.

By taking possession of the key to the Vehicle, you: (a) accept the terms of the Rental Agreement; (b) accept these Conditions; and (c) agree with the vehicle condition summary set out in the Rental Agreement or, where you have requested it, the Vehicle Condition Report.

By entering in to the Contract, you agree to: (a) rent the Vehicle, including any replacement vehicles and Optional Extras for the Rental Period; (b) pay the Rental Fees (as well as any fees for the extension of the Rental Period (where applicable) under clause 7 or any fees attributable to the purchase of Optional Extras); and (c) pay relevant administration charges, fees, theft and damage charges, toll charges, parking, traffic or other fines or charges, reasonable court costs and/or any other charges.

This quote will include:

  • VAT
  • Road Tax
  • Collision Damage Waiver. (unless otherwise stated) Basic liability cover (CDW) for cars (not specialty cars, 4WDs, and luxury models) has an excess of £800 (excluding local taxes of 20% and surcharges). Vehicle excess can be reduced by purchasing the Risk Reduction upon arrival.
  • Signified mileage amount (generally unlimited, see below for extra mileage charges)
  • Vehicle Registration
  • Third party insurance
  • Vehicle licensing fee
  • Premium location fee (where applicable).

Damage Loss or Theft:

In the event of any loss, damage to or theft of the Vehicle, you must provide us with all assistance and information as we require.

  • Do not make any admission of liability nor give money to any injured person.
  • Obtain the name & address of any other drivers & registration mark of all vehicles involved.
  • Obtain insurance Certificate of any other driver (you are compelled to provide such info by the road traffic act 1988).
  • Obtain name, address & telephone number of any witnesses.
  • Record the position in the road of your vehicle and any other vehicle involved. Preferably by video & photos & sketch.
  • Inform Sentinel as soon as possible tel: 01189 311008 or 0330 102 1998 Email: claims@sentinel-solutions.co.uk

Driver Restrictions:

  • AGE 21-23 must have held full licence for at least 2 years. Must be free of any convictions/endorsements. Increased Excess £400 per damage.
  • AGE 24 and above must have held a full driving licence for a period of 12 months.
  • ACCIDENT HISTORY Insurers require each driver to disclose all accidents which have occurred in the previous 3 years, irrespective of circumstance or fault.


If you have an accident with or in the Vehicle, you must:

  • Not admit or accept liability to any third party;
  • Obtain and notify us of all the names and address of all parties involved in the accident, including wherever possible any witnesses;
  • Secure the Vehicle, inform the police straight away in the event that anyone is injured, the road is blocked as a result of the accident or, if any third party property has been damaged;
  • (in the case of an accident with a third party), call the breakdown assistance service number within 12 hours of the accident. In the event of confiscation or impounding of the Vehicle by third parties, you must inform us immediately by e-mail info@WE-Rental.co.uk

WE-Rental Excess Reduction Guide

  • Standard Liability from £1,400 (excluding local fees and surcharges)
  • CDW usually included reduces your excess to £800 or £1200 if under 24 years old.
  • Excess Reduction - from £15 per day (excluding local fees and surcharges). This package reduces your liability to £200 (excluding local fees and surcharges) per damage.
  • Drivers between the ages of 21-23 are subject to an addition excess charge of £400 per damage.

Varies by age of renter, type of vehicle and rate. Note: Please contact WE-Rental for further information, specialty cars differ in excess. Subject to the WE-Rental Terms and Conditions.

Driving Licence & Requirements

2 Additional forms of ID is required. A full and valid driving licence must have been held for a minimum of 12 months for drivers 24 & over & a UK photo card driving licence is required. Drivers 21-23 must have had licence for 2 years minimum & have 3 penalty points in the last 3 years (Special permission is required & possible higher excess imposed by our insurance company – please check in advance of rental date to ensure authorisation is given).

FVL UK driving licence photo card of all drivers will continue to be a requirement on each occasion you rent a car or van from us.

  • Credit card or bank card
  • Recent utility bill (gas, electricity, water or landline phone) or Council tax bill.
  • Recent credit card or bank statement.
  • Recent Building Society or Credit Union statement.
  • Tenancy agreement from a known agency.

All drivers must supply a share code and give consent. Drivers can visit the below link & authorise this in advance. https://www.gov.uk/view-driving-licence

Non UK Driving Licence:

A full and valid driving licence must have been held for a minimum of 3 years.

Licences issued overseas must be clearly identifiable as a driving licence, otherwise, an International Driving Licence will be required. A Passport, ID showing home address and proof of entry/exit into/out of the UK (e-tickets acceptable) must also be produced.

Licence and Fees (LAF)/ Road Tax

A deposit will be required upon arrival at the rental location which is intended to cover additional rental costs which may be incurred. The deposit amount will be authorised on your credit card or debited from your debit card, whichever applicable when collecting your vehicle. If there are no additional charges that need to be paid for when you return the Vehicle to us at the end of the Hire Period then the deposit value will be released to your credit card or refunded in full to your debit card. Please note that it may take up to 7 working days for the deposit monies to be available in your credit or debit card account depending on your bank or card provider. If you have not already paid for all of yours rental at the time of booking, then the price of the rental will also be authorised on your credit card or debited from your debit card. In this case, the total amount charged will be: Rental price plus deposit £250 or Euros as standard.

Please note that this policy is applicable for rentals made in the following countries United Kingdom only at this time

Damage Admin Fee

Minor damages to the vehicle such as scratches or dents will be charged for by the rental branch at time of check-in (If the car is too dirty or visibility poor, the car will be cleaned before check in can proceed). All damages will be documented by photograph & all are subject to a Damage Admin fee of £40.00 on top of the deductible amount.

Credit Cards & Payments In the event of an accident

Cards accepted are: MasterCard, Visa, Debit cards & cash payment for the rental but not the deposit.

Cheques, prepaid cards, Diners Club and Discover Card & Cash Deposit are not accepted.

Late return fee

Rates are subject to change if vehicle is not returned on the date and time agreed upon at time of reservation and hire. A £40 late fee will also be added if you return the car over 24 later than your contracts states if you have not contacted the rental branch within a reasonable time before you return. This will be in addition to extra days charged. We would always appreciate this information the day before your contract is due to expire. You can easily email us on info@we-rental.co.uk

Age Restrictions

Minimum age for rental is 21 years old. There is no upper age limit at this time.

Collision Damage Waiver (CDW)

Loss Damage Waiver removes the driver’s responsibility to a part of the vehicles excess in case of damage. CDW is included in the rate and leaves an excess of £800 per accident in the rental car. This is included in your quote if booked online & at the rental branch. (Young drivers are subject to a £400 increased excess on all CDW packages.

Premium Excess Reduction Cover

Premium excess reduction costs £15 per day & provides an excess of only £200 per damage to Car body, does not cover additional rented products or car interior. Tyre & glass cover is not included. A fully completed damage & accident report is required by all customers for every damage.

T&G Tyre & Glass cover

Windscreen, Glass or tyres £5.00 per day , £30 week or £75 per month. Reduces your excess to £200 for glass & tyres also & premium excess reduction needs to be selected to avail of this offer. (Cannot be purchased separately).

Delivery & Collection

For private customers no Delivery/Collection Service a pre-authored service only & is charged at £20 standard + £2 per mile during office hours only when approved by the rental branch in advance at this time.

One-Way Rentals

Is not permitted at this time.


International One-Way Rentals are not permitted.

Cross Border Rentals & Territorial Restrictions

This is on a case by basis & needs to be arranged & approved in advance. Papers are required as well as a green disk. Contact the rental branch.

London Congestion Charge


A London Congestion Charge applies for vehicles entering or moving within the Zone from Monday - Friday 08.00 - 17.30. Charges are £11.50 per day payable either in advance or before midnight on the day of entering the Zone. It is the CUSTOMER'S RESPONSIBILITY to register the rental vehicle and pay the charge. Drivers will be liable to pay all penalties or fines related to late or non-payment of this charge plus a £30 administration fee for handling the penalty charges.

Extras - excluding VAT @ 20%

  • Child Seat (0 to 12 months) £5 per day (£200 Deposit)
  • Child Seat (12 to 18 months) £5 per day (£200 Deposit)
  • Child Booster Seat (8 to 12 years)
  • £5.00
  • (£50 Deposit)

Sat-Nav is available for £5 per day to a maximum of £50 per rental max 30 days (£200 Deposit) included in your car rental deposit.

Returning the Equipment All equipment must be returned to a WE- Rental Station only.

Accessories are bookable without obligation and subject to availability.

Additional Driver

An Additional Driver Surcharge of £10 per day to a maximum of £100 per rental (30 consecutive days). All additional drivers must meet the age and license requirements. A maximum of 4 additional drivers are permitted to any one rental contract.

Refuelling Charge

All vehicles are supplied with a full tank & we operate a like for like return policy. It is the customer's responsibility to return the vehicle with the same fuel level or cover any missing fuel (at a slightly higher rate) at the end of rental.

Other Fees and Taxes

Lost/Stolen/Damaged Equipment

You must take reasonable care to ensure that the unit is not lost, stolen or damaged. In the event your equipment is lost or stolen, you will be charged £200.

In the event of accidental damage, the equipment must be returned to us and we will have to charge you for replacing them.

No waiver purchased from WE-Rental removes your liability for lost, stolen or damaged units.

Additional Driver

An Additional Driver Surcharge of £10 per day to a maximum of £100 per rental (30 consecutive days). All additional drivers must meet the age and license requirements. A maximum of 4 additional drivers are permitted to any one rental contract.


For security purposes, all equipment (including accessories) must be locked out of sight from unattended vehicles. In the event of experiencing problems during your rental period, contact us at the Rental Station and email info@WE-Rental.co.uk & we must be made aware immediately upon detecting the problem. No credit will be given if a call is not made to us or is not made until after the equipment has been returned.

We reserve the right to revise these Terms and Conditions and any rates at any time. Any changes will be communicated to you. By continuing to use the Service, You will be deemed to have accepted the changes. If the revised terms and conditions are not acceptable, you may terminate the Agreement without penalty. To terminate the Agreement, the unit must be returned to a WE-Rental Station during working hours only.

These terms and conditions apply to WE-Rental in the UK ONLY.